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The McKinsey Approach
Business leaders often try to emulate the military. They read books on leadership and management that are inspired by military principles. Business literature’s greatest hits include The Art of War by Sun Tzu, Leadership Secrets of Attila the Hun by Wess Roberts, and others. Military-related terms such as “mission,” “vision,” “hierarchy” and “strategic communication” abound in business world today. Both the military and businesses extol virtues of concepts such as “standard operating procedures,” “excellence in execution” and cross-training.”
McKinsey consultants are the special forces of the business world. They solve problems for companies by using a method that’s teachable to others, but requires discipline and storytelling skills. These consultants use narratives in their work because they’re an effective way to communicate with people and connect with them on an emotional level.
McKinsey does not use the term TEAM FOCUS, but it represents a framework for solving problems. It includes: * “Talk”– If you can’t communicate with each other, you can’t solve any problem. * “Evaluate” – You must be able to assess your performance and make corrections as necessary. * “Assist ”– Team members help one another.
” ‘Motivate
Organizing is the most important step in research. It’s crucial to frame your issues and questions before you begin collecting data.
To understand a concept, you need to figure out how it relates to proving or disproving hypotheses. To synthesize the data into a compelling narrative, ask yourself “So what?” when you’re trying to figure out how the data relate to your hypothesis.
Talk
Team problem solving is a process where people figure things out by talking to one another. The most important part of the process is simply talking and listening to each other. If team members can’t communicate openly, they won’t be able to solve problems effectively. Improve your team’s communication skills by following these three rules:
“Overcommunicate” – Communication is better than no communication. E-mail, phone and in person are all good forms of communication. Make sure everyone has a schedule and agenda so that they can be on the same page. Document everything to ensure there’s an accurate record of what was said or done.
Listen attentively. Put aside your personal agendas while others speak. Respectfully give all speakers the attention they deserve. Don’t let personalities get in the way of ideas, especially your own.
Evaluate
To evaluate progress, establish goals. Team members must agree on the team’s objectives and metrics they will use to measure success. To evaluate a team’s work, look at each member’s responsibilities and achievements. These rules of engagement govern interactions within teams:
Discuss team dynamics, including personality styles and conflict resolution. Discuss progress at the beginning of the project as well as in the middle and end to track results.
To be a successful team, members must have realistic assessments of their strengths and weaknesses. They should also share those assessments with each other. Members need to commit to improving in their areas of weakness so that they can become better at listening skills, being nonconfrontational and following through on commitments.
Assist
In addition to knowing who does what and giving feedback, team members must be willing to step out of their usual roles when necessary. For example, they should help each other if someone needs something from them or provide guidance on certain tasks.
