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1-Page Summary of How to Say Anything to Anyone
“How to Establish Candid Relationships”
Create a platform for honest relationships with anyone you work with. Take these steps to create a pattern of candor: * “Set expectations” – Lay the groundwork before problems arise and tell people how you want your relationship to be. Discuss “roles and responsibilities,” as well as how you plan to interact. Agree that everyone will exchange open, honest feedback and not take anything personally. Decide on when these talks will take place and who will run them. Even if you have worked together for a while, your relationships can still be more open than before by welcoming their concerns about your performance or projects going awry; explain that they should let you know if they feel like you’ve overstepped any boundaries. Periodically touch base about what has changed in priorities since working together so long ago—what was once important may no longer fit now
Understand the consequences of not having high expectations. If you don’t clearly state your expectations from the beginning, you’ll be frustrated when people don’t live up to them. For example, if a project manager expects his team members to work hard and meet deadlines, he should tell them that at the first meeting.
Anticipate problems before they arise. Tell everyone to turn off their cellphones and not check email, so that you can avoid interruptions. Make a rule that anyone who comes late has to put money into the jar for happy hour.
Ask about working-style preferences – What time of the day works best for them? If something comes up, should you schedule a meeting, drop by unannounced or phone? When something urgent happens, can you interrupt them? If an issue arises during non-working hours, can you call before or after work and until what time in the evening? Discuss these questions in person. Face-to-face discussions build your relationships.
“How to Create Candid Managerial Relationships”
Explain your expectations and goals to your employees. Help them learn from their mistakes, but also let them know when they’re doing a good job. This will build trust in your relationship with them.
It is important to make sure that you do not assume anything. Author Shari Harley was hired by a training firm, but she didn’t know much about sales. She moved to Fort Collins in Colorado and her boss assumed that she would be staying near him for three months of training. However, no one told her this or asked her if she wanted to stay near him for the training period. Therefore, it’s important not to assume anything and communicate with others so they understand your point of view as well.
“Candor Questions”
When you hire new employees, it’s important to get to know them. Ask the following questions during your first two meetings with them: 1) What would make you stay here? 2) What might make you leave? 3) If there were no other factors involved, what would be most fulfilling about this position for you? 4) What is your favorite activity outside of work? 5) Have you done anything that has always intrigued or fascinated you but never had a chance to try it out? 6) Are there any skills that are especially valuable in this field and/or company that we haven’t talked about yet, which could help strengthen your performance on the job? 7 ) Do people usually praise publically (in front of others), or do they tend to privately (in private)? 8 ) How much have things changed in one year from now, and how much change can we expect in three years time from now ? 9 ) Why did I choose this position over all others available at the time, and what do I hope will happen as a result of my efforts ? 10 ) When something unexpected happens, how do I react when I’m frustrated ? 11 “”What else can I tell you about myself?” 13 “What else would like me to share about myself ?” 14)”Any other questions?”