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1-Page Summary of Emotional Intelligence 2.0

Overview

This book is meant to help the reader discover his or her strengths and weaknesses in emotional intelligence. It also helps readers improve their skills by providing a tool called the Emotional Intelligence Appraisal, which was created using an online survey.

Emotional intelligence (EQ) is the ability to understand and manage emotions. It also involves social competence, which means understanding other people’s emotions and good communication skills. People with high EQ scores are able to prevent their own emotions from dictating their behavior during emotional hijackings. Emotional intelligence can be increased by observing others who have high EQs and by developing relationships with them.

There are many ways to improve a person’s emotional self-awareness. One is to be better at observing the effects of emotions on yourself and others. You can do this by keeping an emotion journal, preventing good or bad moods from skewing your perspective, thinking through situations before reacting emotionally, upholding values in all aspects of life, and remembering that stress has physical and emotional side effects. To improve your emotional self-management skills you should inform others about goals you have for them or projects they’re working on with you; take breaks when necessary; consider how to respond to situations before acting out emotionally; get enough restful sleep every night; monitor negative thoughts during stressful times so that you don’t say things you regret later; plan for unexpected contingencies in order not to freak out when something goes wrong unexpectedly. And if you want people around you to be more aware of their body language cues while communicating with them then try learning about those cues first hand instead of taking notes during meetings where emotions are expressed freely between colleagues. Also build empathy and listening skills because these will help build trust among team members as well as strengthen relationships overall. Finally, think about saying please and thank you more often because it helps build trust within teams (because people know they’ll get what they need) but also outside the office because it makes everyone feel like we’re part of a bigger community/society rather than just co-workers who only see each other inside the office every day.

Key Takeaways

There are three factors that make up a person’s behavior. Personality and intelligence cannot be changed, but emotional quotient can change with self-awareness and control of emotions.

The social competence portion of EQ involves understanding others’ emotions and managing relationships. To improve self awareness, you can become more conscientious by observing yourself and examining the causes of certain emotions. You can also monitor your body for physical responses to emotions.

Self management skills can be improved by examining the factors involved in decision making, such as emotions and rational thought. One should also get enough sleep to improve their self-management skills. Positivity is a critical factor for self management, too. People who are better at managing themselves understand others’ emotional states and have good listening skills and empathy for others. They’re consistent with their intentions and actions toward others, show courtesy to them, take feedback from them, and go into difficult social interactions willingly.

Recent research has found trends that indicate people’s emotional intelligence increases as they age, regardless of gender.

Workers with high EQ scores are more likely to be in higher management positions. However, those who have too much responsibility and power don’t necessarily have the highest EQ scores. Chinese workers also tend to score better than US workers on tests of self-management and relationship management skills.