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1-Page Summary of Delivering Happiness

Overview

Companies need to have happy employees and customers to be successful. In order for people to be truly happy, they must have a job that is rewarding and fulfilling. Companies can create a positive work environment by treating their employees well, which will make them feel valued and important. This in turn will lead the company’s customers to become loyal because of the great experience they had with the company.

In life, you will have some successes and some failures. The important thing is to figure out what you are passionate about, because then the rest becomes easy. Once you know your passion, it’s easier to make decisions that lead toward your ultimate goal in life.

For example, if you’re passionate about running your own business and are satisfied with the rewards it gives you, then turning down an offer to sell it for a large amount of money becomes easier.

Doing things you love is more important than making a lot of money. You should do what makes you happy and not worry about the money.

One way to find your passion is by trying many things. Through the process of elimination, you might realize what it is that you don’t want to do.

The more you eliminate from your list of possible career choices, the easier it becomes to find a path that’s right for you. And the closer you get to finding what’s right for you, the less likely it is that you’ll end up choosing something else.

Big Idea #1: It is important to grow your business slowly, so that you can hire the right people.

Rapid growth can be exciting for a company, but it can also cause problems. It’s important to hire the right people and not grow too quickly because that will diminish the company culture.

Regardless of how many people you need to hire, make sure that each person shares your company’s vision and wants to be part of the culture you’ve created.

On the other hand, hiring people too quickly can be harmful to a company’s culture. If these hires are only there for personal gain and career advancement, it will eventually lead to problems with the employees’ passion for their work. In LinkExchange’s case, they hired so many people that Tony Hsieh didn’t even recognize them anymore. The rush of success caused him to lose sight of his vision and what was important about his company; he just wanted money and recognition from investors.

Tony learned that it’s best to grow a company slowly, carefully monitoring the hiring process and ensuring everyone is contributing to the culture you wish to create. It’s also important not to sacrifice short-term goals for long-term benefits.

Big Idea #2: A good business culture can help a company succeed. Therefore, focus on creating one that you believe in.

A company’s culture is one of its most important traits. The employees are the brand ambassadors, so make sure you only hire people that you would go out for drinks with.

Connectedness is one of the most important factors to happiness. If you feel like you’re part of a family or tribe, then you’ll be happier and more fulfilled. When a group feels connected, they will work harder for each other and treat each other better as well.

Having a strong connection with your team is important, but it’s not enough. You also need to have shared passions and purpose. Hire people who share your core values because they’re more likely to be successful on the team.

If you have a company with good values, the culture will be strong. If your employees share common goals and work towards them, they’ll naturally form a good culture. That’s even more important than customer service because it can lead to great customer service if people are happy at work.