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1-Page Summary of Chief Joy Officer

Overview

Some people dread going to work, and others even get lost on the way because they don’t want to go. One author realized that there had to be a better approach to leadership and work, so he changed his job. He eventually found an alternative route that allowed him not only avoid traffic but also enjoy the beautiful scenery of nature.

Sheridan came to dream of leading a company that would inspire people. He did this with Menlo Innovations, the software firm he founded in Ann Arbor, Michigan. Sheridan describes how it’s possible for anyone to lead a business by focusing on joy and optimism instead of fear, hierarchy and bureaucracy. With the right values, approaches and systems, anyone can do this.

The author’s ten-year-old self taught him a lot about business. The author also believes that humility is an important quality in leaders and that they need to care for one another.

Big Idea #1: Joyful leaders embrace authenticity and humility and encourage others to do the same.

Are you your true self at work? Or do you act differently in the office than you do at home or with friends? Many people feel uncomfortable being their true selves in the workplace.

A non-profit organization called Ele’s Place visited Menlo, a company where the author works. It helps young people process their grief after losing a family member. One of its exercises uses white plastic masks that teenagers write on what they’re feeling and how they want others to see them. The inside of the mask shows how teens really feel with phrases like “when will the hurt stop?” or “scared.”

When people shared their masks, they realized that other people felt the same way they did. This helped them feel more authentic and safe to process their emotions.

It’s hard to share your true feelings with others, especially in the workplace. Leaders often feel they should put on a brave face and hide their vulnerabilities. However, you can learn about someone by looking at their outside mask (what they portray). It might say words like “confident” or “ambitious.” But if you look inside that person’s mask, you might see something different: words like “stressed,” “anxious,” or even “overwhelmed.” By sharing these masks with each other, people will be more comfortable being themselves at work.

It may be counterintuitive to embrace your vulnerabilities. The next important leadership value is humility, which can also appear as a disadvantage. If you’re humble, won’t your more confident competitors stomp all over you?

The author believes that humility is a very important aspect of business and life. He often cleans up after client lunches, as well as emptying the office dishwasher every morning. He does this because he wants to instill these behaviors in his team members. As a result, they are happy with their work environment and know that the boss is humble enough to do anything required of him or her by others.

Big Idea #2: Joyful leaders are optimistic leaders who are willing to take a chance and believe in success.

Edward de Bono, a psychologist and philosopher, wrote a book called Six Thinking Hats. In it he explains six different approaches to thinking about any situation. A white hat thinker looks at things only as cold hard facts. Someone wearing a red hat would consider only the emotion of the moment.

The black hat is often associated with the engineering mindset, which considers all that could go wrong. This kind of thinking is essential to success in many cases. However, leaders need to be optimistic and consider the chances for success from the start as well, so they can inspire their employees and motivate them to achieve great things.

Chief Joy Officer Book Summary, by Richard Sheridan